If your computer seems slower than usual when using PAWS, clearing your internet cache may help it perform better. See the Format for Complex Passwords area in Usernames and Passwords for complete information. What is the criteria for setting up complex/strong passwords? If that doesn't help, please contact the FSU IT Help Desk. Be certain you are entering the proper numerals (zero rather than an 'O'). Try entering the User ID exactly as it was provided to you.